Knowledgebase

Can I access my domain address with or without the "www"?
Yes, you will be able to access your domain address with or without the "www" in front of the...

Can I have different domains pointing to different web sites in the same account?
Yes, these are known as "addon domains" in our system. Depending on your web hosting package you...

Change your DNS info on your domain name
You need to basically tell your domain name to "point" to the easyhosting servers. This is done...

Do I have 24/7 access to my account?
Yes! You can access your account at anytime

Do you host International domain names?
Yes, we do host international domain names. All you need to do is to register the domain name...

Do you support Microsoft FrontPage?
Yes we support Microsoft FrontPage 2000 and 2002. You can install the extensions from cPanel

Does easyhosting offer a money-back guarantee?
Yes, we do offer a limited 30 day money-back guarantee. The limitation means that you need to be...

F.A.Q.'s - Frequently asked questions
1) What is web hosting?2) What types of support do you provide?3) Do I have 24/7 access to my...

Help! I can't connect to my site, my email seems to be down, and I can't login through FTP
If you can read this and your own site is down, you may have been blocked from the server. This...

How do I access my email?
You can access your email via any email client software (Outlook, Outlook Express, Mozilla or via...

How do I add an email/POP account?
To add a POP account, simply login to your web site control panel via...

How do I add an FTP account?
If you would like to add a new FTP account, simply access your web site control panel at...

How do I cancel my account?
You can cancel a product from the client area “my products and services”  “view...

How do I create an FTP account for my sub domain?
All you need to do is to create an FTP account which has the same username as the name of your...

How do I publish my web site using FTP?
You can publish your site using an FTP software to upload your HTML pages. The files should be...

How do I register a domain name?
You need to check whether the domain name that you want is available. To check the availability...

How do I setup email for my parked and/ addon domains?
You can set up email account in cPanel the same way as your main domain name

How do I transfer my domain name to my new account?
You will need to make sure that the domain name is not locked and obtain a release code from your...

How do I update my credit card information?
We never receive customer card details as all transactions are completed via worldpay, you need...

How long does it take to transfer my domain name?
After you have submitted the domain name transfer request to the domain name registrar, it will...

there any scripts that are not allowed on your servers?
The following are banned from installation onto our servers, due to the risk of abuse or the...

What are the paths to sendmail, perl etc?
.: Sendmail: /usr/sbin/sendmail Perl: /usr/bin/perl Date: /bin/date Whois: /usr/bin/whois Web...

What happens if I terminate a prepaid hosting plan after 30 days but before the actual paid period is up?
We offer discounts for your commitment to longer hosting periods so no refunds will be given for...

What is a domain name registrar?
A registrar is an organization that is in charge of registering domain names for individuals and...

What is a domain name?
A domain name is your identity on the Internet. The most common domain names are those ending...

What is a domain parking? How do I park a domain?
Domain parking is basically having multiple domains pointing to the front page of your site. You...

What is a sub domain? How do I create sub domains?
A sub domain is basically a domain name within your current domain (*.yourdomain.com). Each sub...

What is an auto responder? How do I create one?
An auto responder is an automatic email generated to a sender when a certain email address...

What is an email redirect/forwarder/alias? How do I create one?
If you already have an email account username@yourdomain.com and you would like to receive emails...

What is FTP?
.: FTP stands for File Transfer Protocol, which is a way to transfer files from one computer to...

What is web hosting?
Web hosting is a term for having an Internet address (Domain Name) and web space for you to build...

What types of support do you provide?
Support is provided via online support ticket system. Support Requests can be submitted 24/7 and...

Where do I put all my CGI scripts?
You can put all your CGI scripts that you need to execute into your cgi-bin directory. Use file...

Which methods of payment are available?
We accept most credit and debit cards, PayPal and cheques by post.

Why can't I login/upload via FTP?
If you encounter this problem, please make sure that you have entered the correct info such as...

Will you help me install software/CGI scripts?
Yes, we can help you install software/CGI scripts for a fee, please contact support for details.